Moises Rivera

Business Operations & Strategy | SCU '26 | Bilingual

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About

Results-driven business management student at Santa Clara University with experience in operations, digital marketing, and client-facing roles. Track record of driving measurable outcomes — from leading rebranding initiatives that increased client inquiries by 16% to managing front desk operations at a high-volume fitness facility. Bilingual in English and Spanish. Interested in business operations, strategy, growth, and consulting roles at tech companies.

Experience

Front Desk Associate / Manager on Duty May 2023 – Present
The Bay Club Company — Fremont, CA
  • Drove membership growth by conducting 2+ facility tours per week, helping convert prospects into paying members
  • Onboarded and trained 5+ new team members, reducing ramp time and improving service consistency
  • Managed daily front desk operations including payment processing, scheduling, and escalated member issue resolution
  • Took on Manager on Duty responsibilities, coordinating cross-functional staff decisions during peak hours
Business Operations & Digital Marketing Associate Sep 2020 – May 2024
Rivera Landscape — Fremont, CA
  • Led end-to-end rebranding initiative — redesigned company logo and updated all client-facing materials, resulting in a ~16% increase in inbound client inquiries
  • Developed and distributed targeted promotional campaigns, expanding local market reach and generating new customer pipeline
  • Identified operational inefficiencies and supported process improvements across scheduling, client communication, and field operations
  • Operated and maintained professional-grade landscaping equipment, delivering projects on time to client specifications

Education

Santa Clara University
Bachelor of Science in Commerce, Major in Business Management
Expected Dec 2026
Ohlone College
Associate of Arts for Transfer in Business Management
Dec 2023

Skills

Business & Strategy: Business Operations, Process Improvement, Cross-Functional Collaboration, Project Coordination, Growth Strategy
Analytics & Tools: Data Analysis, Microsoft Excel, SQL (foundational), CRM Systems, Microsoft Office Suite
Marketing: Digital Marketing, Brand Strategy, Campaign Development, Customer Acquisition
Communication: Client Relationship Management, Team Training & Support, Bilingual — English & Spanish (Fluent)